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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Max Jones

May 20, 2026

5  out of  5
rating by Max Jones
"Alex always come through! Used him for many years."
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Daniel Frey

May 20, 2026

5  out of  5
rating by Daniel Frey
"Alex Gum and his team makes my insurance needs smooth, pleasant, and easy to understand. Fantastic to work with, super professional. Why go anywhere else?"
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Sheila Barcsansky

May 19, 2026

5  out of  5
rating by Sheila Barcsansky
"Excellent service from start to finish! Thank you for handling everything so efficiently and professionally. Great job Alex"
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David Brandon

May 19, 2026

5  out of  5
rating by David Brandon
"Alex has been a great representative for me ever since I joined State Farm. His customer service is top notch and you will always have a timely response if he is your agent"
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Deborah Wilson

May 14, 2026

5  out of  5
rating by Deborah Wilson
"This office has been amazing takin car of my parents for so many years. Nancy is amazing! She goes over and beyond for her clients! Thank you!"
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Jonny

May 7, 2026

5  out of  5
rating by Jonny
"Nancy is great she is the go-to for anything that you need for car or home insurance she is very knowledgeable and always helpful and keeps us up to date with any changes and has always taken care of us and all of the vehicles that I've had and believe me I've had more than enough vehicles in my lifetime she was also the person I chose to insure our house. I never had to deal with Lynn but after he retired State farm decided to change us to a different agent without our consent I threatened to cancel my whole policy if I didn't get Nancy back. They said that they could not change back until State farm found an agent for that location so I told them to put her name on the building. They didn't listen but fixed their mistake and Nancy is our agent again if you ever need an agent that you can trust call Nancy."
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Deena Brown

May 7, 2026

5  out of  5
rating by Deena Brown
"Nancy Usury always answers all my questions. I am very pleased with the service I get from my State Farm team"
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Kirk Wickizer

May 7, 2026

5  out of  5
rating by Kirk Wickizer
"Go see Alex! Straight shooter with the experience and know how. Highly recommend!"
We responded:
"Appreciate the positive feedback, Kirk! We pride ourselves on our product knowledge and our eagerness to help. Please know we stand ready to assist anyone you send our way! "
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Vicki and Bob Moore

May 7, 2026

5  out of  5
rating by Vicki and Bob Moore
"Office of Alex Gum is the absolute best! Nancy gives top rate, second mile service every time I deal with her!! Thank you for your prompt, kind attention to detail Nancy😊"
We responded:
"Thank you for the great review, Vicki & Bob! We much appreciate your business and trust in us. All the Best always!"
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Heather Updike

May 6, 2026

5  out of  5
rating by Heather Updike
"Alex and his team were great to work with! Good communication and quick responses."
We responded:
"Sincere thanks for the review, Heather! Feedback like this always a pleasure to see. Look forward to assisting you again in the future!"
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Bart Medlen

May 6, 2026

5  out of  5
rating by Bart Medlen
"Alex and his team were a pleasure to work with. They answered every question I had and were very patient with me during the entire process of acquiring insurance through his agency."
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Sarah Kate Edmondson

May 5, 2026

5  out of  5
rating by Sarah Kate Edmondson
"Alex Gum is great! Thanks for the hard work! Guntersville is lucky to have you."
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Sandy Sommerkamp

May 4, 2026

5  out of  5
rating by Sandy Sommerkamp
"Nancy is very helpful and courteous."
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April Durham

May 4, 2026

5  out of  5
rating by April Durham
"I have been with Statefarm for 20+ years and Nancy is the only reason I stay. She is the only one I will talk to about my account. She is the best and I highly recommend her."
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Jamie Travis

May 2, 2026

5  out of  5
rating by Jamie Travis
"I’ve had a great experience with State Farm insurance. Customer service is always friendly, responsive, and genuinely helpful. Highly recommend!"
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Kim Hawkins

May 2, 2026

5  out of  5
rating by Kim Hawkins
"Gum State Farm is the epitome of customer service. You are always greeted with a smile. All questions are answered with accuracy. Nancy and Alex make a great team for our community."
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Danny Hawkins

May 2, 2026

5  out of  5
rating by Danny Hawkins
"I'll be honest and admit I don't know Alex yet. He just recently took over after Lynn Holifield retired. But neither of them are the reason I've stuck with State farm for almost 30 years. Nancy Ursery is the reason. If customer service still means something to you this is the place to go."
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Gunner McLovin

April 30, 2026

5  out of  5
rating by Gunner McLovin
"Great service, fast results and saved some money in the process. Thanks, Alex!"
We responded:
"Thank you for your stellar review, Gunner! We appreciate your business and your trust in our agency. We stand ready to serve you and anyone you send our way!"
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Jason Davis

April 29, 2026

5  out of  5
rating by Jason Davis
"Alex Gum-State Farm and Nancy are great! They are always on top of things and quick to respond to any and all questions regarding insurance claims and coverage. I would highly recommend them to anyone seeking insurance coverage and a personal agent to work with."
We responded:
"Jason, sincere appreciation for the amazing review. We strive to provide excellence in every interaction always. Thank you again and we look forward to assisting you in the future!"
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Alaina Hardaway

April 22, 2026

5  out of  5
rating by Alaina Hardaway
"Benjamin Pitts was such a big help! I was calling around trying to find affordable rates and he not only helped me find what I was looking for but was very accommodating as well. I’ve never did anything with State Farm before but this experience has made me want to get my other family members and friends on board! 😊"
We responded:
"Thank you for the amazing review, Alaina! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. Happy to hear Benjamin is embodying our standard. Thank you for your business and trust. "
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Lori Jackson

April 22, 2026

5  out of  5
rating by Lori Jackson
"I have been with State Farm for 30ish years. Nancy is the main reason I have stayed a loyal customer. She has always gone out of her way to be helpful. Looking forward to meeting the new Agent."
We responded:
"Lori, we are grateful and appreciate the time you took to leave your review. We're thrilled that Nancy left such a great impression over the years! If you ever need anything, please don't hesitate to reach out. We stand ready to help always. "
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Spencer Keller

April 21, 2026

5  out of  5
rating by Spencer Keller
"Alex Gun and Nancy Ursery are excellent! They always go above and beyond for me when I need assistance or have questions regarding my policy"
We responded:
"Thank you for the feedback, Spencer! We strive for excellence in every interaction and we are pleased to know that we have been able to provide this level of service to you. We stand ready to assist you & anyone you send our way! "
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Melinda

April 20, 2026

5  out of  5
rating by Melinda
"I have worked with Nancy Ursery for several years. Not only with my insurance but some of my family’s too. She is always quick to respond if I have a question"
We responded:
"Appreciate the feedback, Melinda! We are blessed to have Nancy here as our office manager and customer care specialist, a role she truly excels in. Please know we stand ready to assist you and anyone you send our way!"
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gisela jenkins

April 20, 2026

5  out of  5
rating by gisela jenkins
"I have been with State Farm for many years. I normally speak with Ms. Ursery and she knows her stuff. She answers all my questions in a manner I can understand and walks me thru what will benefit me on my insurance. The Alex Gum State Farm Insurance treats me like family and not like a client. I could have gone to another agency but I get comfort knowing that when you walk in door or make a phone call that they know you on a first name basis. It's more personal than just you being a hindrance. I give a rating of most highest standards."
We responded:
"Sincerely appreciate your stellar review of our Agency. We always strive to provide that personal touch whenever the case admits it. Thank you very much for your feedback!"
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Chase Dowdy

April 20, 2026

5  out of  5
rating by Chase Dowdy
"Love working with State Farm and Alex is blessed with the best help in Nancy Usry!"
We responded:
"Thank you for the positive feedback, Chase! We are blessed to have Nancy as our office manager and customer care specialist. Thank you for your business and loyalty!"